What we do when a clean goes wrong: our dispute process

Most turnovers go smoothly, but knowing exactly what happens when one does not is worth understanding before it matters, not during a stressful moment with a guest arriving soon.

What happens after every clean

When a cleaner marks a turnover done, the photo proof set goes straight to the host. From that point the host has a window to raise a dispute if something looks wrong, after which the job is billed automatically if no dispute was raised.

Who actually reviews a dispute

A raised dispute is reviewed directly by AutomateBnB against the photo evidence, not left for the host and cleaner to argue out between themselves, the same evidence a guest cleanliness complaint gets checked against. This keeps the judgment consistent and takes the guesswork out of a disagreement.

Why the cleaner is paid either way

A cleaner is paid for a completed job regardless of how a dispute is resolved, the same principle behind why paying properly matters more than a slightly lower headline rate. Payment is not held hostage to a disagreement, which is exactly what keeps cleaners reliable and willing to take on the next booking without hesitation.

Conclusion

A clear dispute process protects both sides without turning a rare problem into a drawn-out argument. See how every AutomateBnB turnover is photographed and billed.